Effective Date: December 2, 2024
At Pleasure Paradise, we want you to be fully satisfied with your purchase. This Refunds and Returns Policy outlines the conditions and procedures for product returns and refunds, ensuring a transparent and fair process.
1. Eligibility for Returns
Due to the intimate nature of our products, we have specific guidelines for returns:
- Non-Returnable Items: Opened, used, or worn products cannot be returned for hygiene and safety reasons, except in cases of manufacturing defects.
- Eligible Items: Unopened, unused, and sealed products may be returned within 14 days of delivery.
2. Conditions for Returns
To qualify for a return:
- Products must be in their original packaging, unopened, and in resaleable condition.
- Proof of purchase (e.g., order confirmation email or receipt) is required.
- Returns must be initiated within 14 days of receiving the product.
3. Defective or Damaged Products
If a product is defective or arrives damaged:
- Notify us within 7 days of receiving the product by emailing [email protected].
- Provide photos of the damage or defect along with your order details.
- After verification, we will offer:
- A replacement product (at no additional cost).
- A full refund, including shipping costs.
4. Return Process
Step 1: Initiate a Return
- Contact us at [email protected] with:
- Your order number.
- Reason for the return.
- Photos (if applicable).
Step 2: Receive Return Instructions
- We will review your request and provide return instructions, including the return address.
Step 3: Ship the Product
- Pack the product securely to prevent damage during transit.
- Ship the product using a trackable shipping method.
Step 4: Refund/Replacement
- Upon receiving and inspecting the returned item, we will process your refund or send a replacement.
5. Refund Policy
a. Refund Timeframes
- Refunds will be issued to the original payment method within 14 business days of receiving the returned product.
b. Refund Amounts
- For eligible returns: The cost of the product, minus any original shipping fees.
- For defective or damaged items: Full refund, including shipping fees.
c. Non-Refundable Costs
- Return shipping costs (unless the product is defective or damaged).
6. Exceptions and Exclusions
- Hygiene Products: Any product that has been opened, used, or tampered with cannot be returned.
- Custom Orders: Personalized or custom-made items are non-returnable.
7. Customer Support
If you have questions or need assistance with your return, contact our customer support team:
- Email: [email protected]
- Address: Száva u. 4.
We aim to respond to all inquiries within 48 hours.
8. Discretion and Privacy
We understand the importance of privacy. All returned items will be handled discreetly, and any personal information provided during the return process will be processed in compliance with our Privacy Policy.
9. Updates to This Policy
We reserve the right to update this Refunds and Returns Policy. Changes will be posted on this page with an updated effective date.